This privacy policy tells you how and why we collect and use your data. If you have any questions or concerns, then please email or write to us and we will do our best to answer them.

Who we are

This website is owned and operated by Torkan Care Limited. We are a limited company registered at Companies House with the registration number 14200557. Our registered address is Highstone House, 165 High Street, Barnet, EN5 5SU. 

Torkan Care Limited is a care and support services provider, registered with and regulated by the Care Quality Commission to provide the regulated activity of personal care to individuals who are not able to do this on their own resulting from age, learning disabilities and/or autism.

Our approach to privacy

We take your right to privacy very seriously and respect any personal information you share with us and endeavour to keep it safe, whatever your relationship is with us.

Importantly we want you to know that we will not sell or rent your data to third parties.

This privacy policy is intended to give you an understanding of how and why we use the information you give us.

By using our website or providing us with any personal information, including sensitive information (such as information about your health) you agree to your personal information being used and stored in the manner set out in this policy.

We may update this policy from time to time without notice to you, so please check it regularly.

The information we collect

When you join Torkan Care Limited as a service user, support and care staff, or are a significant person to any of our service users or professionals, we will collect some information about you. This information includes personal information such as but not limited to:

  • Cookies
  • Date of Birth
  • Email Address
  • Enhanced DBS Certificate and Status
  • Full Name
  • Gender
  • Home Address
  • National Insurance Number
  • Passport and Identification Copies
  • References
  • Telephone Numbers

We may also collect and process the following information;

  • Details of shifts you complete via our company
  • Details of your correspondence with us
  • Feedback we receive from you or our service users
  • Information you provide by completing forms on our website

How we collect this information

There are several ways we collect this information including;

  • Cookies
  • Directly from you when completing an application
  • Documents and information that you provide to us.
  • From your interactions with us

How we use your information.

We use this information for the following:

  • Deliver our services in accordance with service users’ requirements and the provisions of the Data Protection Act 2018, Care Quality Commission (CQC), Health and Social Care Act, and Care Act 2014.
  • Provide you with care and support
  • To comply with applicable laws and regulations, and requests from statutory agencies.
  • To place care and support staff.

We obtain the information from you to allow us to provide the service requirements using the methods stated above and our use of the information is governed by the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). We will never sell, rent or lease your data to a third party for any use.

Where we do share your data with third parties it is with and for the following reasons;

  • If we are under duty to disclose or share your personal information with government authorities or regulators in order to comply with any legal or regulatory obligation.
  • In the event that we sell any the business.
  • To our professional advisers for the purpose of providing us with professional advice.
  • Third party service providers in the event that we engage them to act on our or your behalf to fulfil all or any part of our obligations or service.
  • Your employer/our customer so we can administer our services.

We make sure that any data which is shared is done so on a confidential basis and that the parties we share your information with also maintain the confidentiality of the information provided.

We may also disclose your personal information for the purposes of protecting and defending the rights and property of Torkan Care Limited.

How we store your information

All data we hold, and process is done so with care and respect.

All information provided to us are stored on secure servers. We use the appropriate technical and organisational measures to keep your information safe.

Unfortunately, the transmission of information via the internet is not completely secure. Although Torkan Care Limited will do its best to protect your personal data, we cannot guarantee the security of your data transmitted to our site or servers; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

How long do we keep your personal information?

We will keep your personal information for the duration of our relationship. We will also retain information for a suitable period in case of any subsequent complaint or dispute. Information retention may increase if required under legal regulations or subsequent regulatory obligations.

Consenting to marketing

For the purposes of email marketing, we may send you marketing emails on the basis of soft opt in. This means we will send you marketing emails about similar services you have had from us in the past. You will be able to opt out of these at any time.

Also, if you ever want to withdraw or change the way you hear from us or update your contact details then please call us on 020 8013 7763, email us at or by writing to us at Highstone House 165 High Street, Barnet EN5 5SU. If you request to receive no further contact from us, we will keep some basic information in order to avoid sending you unwanted materials in the future, and to ensure that we do not accidentally store details for the same person multiple times.

Also, it is worth noting that if you opt out and then later opt back in your most recent instruction will take precedence.

Other rights

You also have the rights to:

  • Ask us to remove your personal information from our records;
  • Change your communication preferences at any time;
  • Object to the processing of your information form marketing purposes or;
  • Raise a concern or complaint about the way is being used.
  • Request a copy of the information we hold about you;
  • Update or amend the information we hold about you if it is wrong;

If you would like to exercise any of these rights – please send us a request by email to or by writing to us at; Highstone House 165 High Street, Barnet EN5 5SU.

Using our website

Our website and communications, from time to time may contain links to partners, advertisers and affiliates. If you follow a link please note that these websites will have their own privacy policies. We do not take responsibility or liability for these policies.

Changes to our privacy policy.

This policy was last updated: 1st September 2022

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. We recommend that you periodically review this policy to make sure that you are aware of its content.

If you have any further queries or complaints that we are not able to answer you should contact the Information Commissioners Office.

Cookies Policy

To make this website work properly, we sometimes place small data files called cookies on your device. Most websites do this too.

What is a cookie?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. 

How do we use cookies?

  • To remember and identify users’ and their actions. 
  • To enhance the performance of our website and improve the functionality. 
  • We use session cookies controlled by our website. These can only be accessed by <insert company name> Limited.
  • Cookies will not be used for any purpose other than the one stated

Please contact us if you wish to withdraw consent by emailing <insert email>

How to control cookies

You can delete all cookies that are already on your computer, and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a website, and some services and functionalities may not work.